Speedon 22-02-2023 16:03. This promotion means you won’t pay the usual setup fee of £35. . We would like to show you a description here but the site won’t allow us. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. 2 Kudos. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Virgin Media Price Guides. Today I have received an email and a text message regarding the return of my equipment and that. An Ethernet cable – The. Your experience matters. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. You’ll then be able to use your same old phone to make. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Up to 3 WiFi Pods if needed. It’s because the reconnection team says the request cannot be processe. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media. In your Stream kit you’ll find everything you need to get the Stream box up and running. Help returning Virgin media kit. We have also have a virgin media broadband and tv package and we have a hub 3. 4. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Y’all are right to be suspicious though!Scroll down and click on create new label. super hub. In which terminal I have to put the silver cap. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. 3. Tuning in. I guess the first lady I talked to misinterpreted it. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. If we don’t get the requested kit back, then we may charge to replace it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. uk with required details but have. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. The collection date is 29 November. Networking and WiFi. Browse Virgin Media Virgin Media Community. Stream from Virgin Media. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. . QuickStart, set up and connections. I am still with virgin media but under a new account. We would like to show you a description here but the site won’t allow us. Sami93. SpeedWe would like to show you a description here but the site won’t allow us. we never really used the tv box and I throw it away many months ago. Please look out for the purple envelope in the top right of your scre. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. John-----I do not work for VM. We would like to show you a description here but the site won’t allow us. Virgin Mobile. Step by step guide to installing your Virgin Media broadband and Hub 3. This feels like a mass-send e-mail campaign / request. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. Excludes broadband faults and broadband network outages. Networking and WiFi. . Returning a V6 box. I had previously informed a virgin staff member about this via webchat but I still keep. It's at least 7 years old! We would love. In. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. This includes: The Stream box. Returning hub 4. Stay safe online. My Virgin Media App. I am going to send you a private message. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Alternatively, visit virg. the enevolope they send is free. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Virgin Media;. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. We would like to show you a description here but the site won’t allow us. . virgin media equipment return anything extra to receive one. Keep getting emails from virgin asking me to return old kit. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. hello007007 Posts: 149 Forumite. We would like to show you a description here but the site won’t allow us. Sorry to hear there's an issue with a charge for failing to return equipment. The service start date was 28 January 2023. I have not received the return kit I was promised in order to return VM equipment. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Account - Cable. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. None of the dates for collection were acceptable. Select the correct HDMI input for your box. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Everything you need is posted to you. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. on 07-12-2022 16:39. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. My Virgin Media. on 28-11-2022 15:15. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Once we cancel we got a letter asking us to. Existing Virgin Media customers will have to pay a fee in order. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Virgin Media; My Virgin Media; Shop;. Existing Virgin Media customers will have to pay a fee in order. . Just take it to a recycling centre, find your nearest. 34 and that this would be taken by direct debit. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. they have not sent me a package to return the old kit in. My Virgin Media App. Virgin Media; My Virgin Media; Shop; Help;. Virgin Mobile. Labels: My Account; hub 3. At least 30Mbps download speeds in every room or £100 one-off credit. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Now, the kit arrived but I have no subscription. Entertain me;. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Switched. co. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Virgin Media Staff Options. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. . Each time promised either it will be collected by. but the box the tv360 and hub4 came in, you use to return the old kit. We don't send confirmation of your request to cancel. 0 or iOS 12 or later mobile or tablet. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. However, I received a text message saying that I did not schedule a return yet. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. 2 July 2015 at 2:05PM in Phones & TV. Account - Cable. O2 shop or local council recycle yard. Typically, extenders are linked through a wired port using an Ethernet cable. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Don’t plug the power cable into a plug socket yet. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. 5. Follow the instructions on screen to finish your setup. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Options. If you don't return it they have a right to charge you for it. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. That’s why we have a dedicated team to help you with this and answer any other questions you might have. . Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. QuickStart, set up and connections. Mobile. Once we cancel we got a letter asking us to. If you cancel your service, you will need to return your kit to Virgin Media. Virgin collected my equipment early last year. Here you’ll find all the help you need for Virgin Media related problems and issues. 5 months ago I was upgraded from Hub 3 to 5. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Virgin Media want their box back - i dont have it. Any returns emails are automated and will contain any equipment that you have registered to. Stay safe online. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. by eddie778 • Just joined. Browse Virgin Media Virgin Media Community. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. You might find a local Collect Plus. Although this question has appeared before the answers vary and I need definitive advice. Or stream, control and manage. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. We use Collect+ services for returning. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. The impossible task of fitting Virgin Media kit in the returns box . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I'm sure they would have charged me if I was out when they arrived. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. So I left Virgin about a month ago after too many years. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. A power adaptor to plug into the Stream box and a power socket at the wall. This is not a full review yet – but a few early thoughts. 0 once you have your Quickstart box. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Stay safe online. I'm a moderator/staff could pick this up and follow up, that would be great. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. When referring to “agreement” we mean all of these things. The kit was collected and I received email confirmation of the collection. 2% on a yearly basis, driven by fixed and mobile service price rises. If you're leaving Virgin Media, it will send you a postal. I would like to take a look on your behalf. You’ll find some simple step-by-step instructions telling you how to set up each of your services. The new fibre phone line is designed to work with the same phones as the old copper line. 7K subscribers in the VirginMedia community. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Alessandro Volta In response to MattL3. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. on 30-05-2023 22:29. My Virgin Media App. Account - Mobile. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Return Valérie for free with Canada Post. Enjoy this video!Thank you for watching! Please. on 05-03-2022 19:10. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. My sister left Virgin Media in January 2023. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Available with M50 broadband or faster. . couldn't see where best to post this. Add Sky Cinema. Go to Virgin Media support. Hi. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. If you have trouble, do a DSAR request of the recording (held up to 6 months). . Each return kit is associated with specific equipment. If you can set up using a Self-Install pack, but choose to use an engineer for. If you can get Quickstart, you can choose one of two delivery options. I cancel my subscription during the cool off period even before the kit arrived. day. My parents recently swapped their Tivo for a V6. Security matters. Now all a sudden at 03. Networking and WiFi. I gave the guy everything including leads and he said he only needs the box and the remote. Virgin Phone Switchover. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. If we decide to do this, we'll let you know. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. jpeg1. Networking and WiFi. They will be charged for not returning any rented equipment that VM want back. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Options. hi. Hi, Apparently I'm only being sent a box to return my router. That has been confirmed and was going to arrive in 3 working days. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. 3 hours ago. You can return our kit at no extra cost. Update: Steve the virgin media guy came today and took the router. We would like to show you a description here but the site won’t allow us. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Account - Cable. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. It's at least 7 years old! We would love. 0 Kudos. . Manage Your Account. . The Stream remote. Forum; Apps. None of the links (book a date, contact us) work in the email. SpeedReturning your Virgin Media kit VirginMedia. Yup this is another completely broken VM process. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. To return your equipment, simply click the link and follow the instructions. Claim up to three (if needed) with our WiFi guarantee. with Virgin Media and Virgin Media Payments. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. My Virgin Media app: Requires compatible Android 7. When can - 5311065 - 2. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. This includes: The Stream box. I guess the first lady I talked to misinterpreted it. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Excludes broadband faults and broadband network outages. Switched. When you’re booking your move, let us know if you want to choose a new package for your new home. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). 3 weeks ago. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Tivo. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Kind regards, Ilyas. SpeedWe would like to show you a description here but the site won’t allow us. your Boosters are paired. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Upgrading V6 boxes to 360. in the box it gives you a returns label to post the old kit back. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. on 25-11-2022 12:11. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Networking and WiFi. Virgin Media services are only available in eligible Virgin Media network areas. 0 once you have your Quickstart box. returns. You can get in touch with the team on 0800 952 2302. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. They told me I needed to return the equipment or I would have to pay a fine. Joining in. After canceling your service, you need to return the Virgin media kit. Account - Cable. Over the last year we’ve managed the collection and return of more than 2. Hi Virgin I am returning equipment and I have to put the silver cap. QuickStart, set up and connections. Hello. Manage Your. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. however, I have a splitter with 4 connection. £8p/m extra or included with Gig1 or Volt. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Changes to Virgin Media prices 2023. Solved: My VM account ended on 31st March. Thank you for reaching out to us here on the Community. You need to post the equipment back to Virgin Media. i. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Then enter your email address, and click on email me my new label and follow the instructions. Please DM me and deal with this properly. Keep a hold of your receipt as this will have your tracking number on it to track your return online. 02. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. . The advice was to recycle the old hub. Returning kit. I. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Seems like a very long time to be en-route. Virgin Broadband Box attached to house. Most QuickStart kits have just 6 cables, connectors and powerlines to. We would like to show you a description here but the site won’t allow us. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back.